The Importance of a Sound Return Management Process

Hands opening an ecommerce package.

While e-commerce typically sees an uptick in returns around this time of year, they aren’t exclusive to the holiday season. 30% of all items purchased are returned1, with an even higher percentage coming from smaller brands. That’s why it is crucial to have a third-party logistics (3PL) partner that has an efficient return management process. Not only will this take the stress of managing returns off your shoulders, but having an effective process in place will help to consistently deliver the level of customer service your consumers deserve.

Here are a few areas of return management Maverick Fulfillment focuses on:

Customized Process
No one business is the same. That’s why we work hand-in-hand with our clients to create a customized return management process that works for them and their product. Throughout this process we will work to optimize your customers’ experience and save you money throughout your supply chain.

Quality Control
Our team develops a defined criterion for inspection and provides real-time metrics. This ensures the accuracy of orders and identification of defective product, and helps to maintain a positive brand reputation.

Metric Analysis
We can provide real-time analytics to help identify any areas of concern. In doing so, we can work with our clients to develop strong solutions that will ultimately reduce the cost of returns and exchanges.

Our reverse logistics experts are ready to develop technology-driven solutions designed for you and your product. For more information about partnering with Maverick Fulfillment, contact us at info@maverick-fulfillment.com or call us at 972-488-4993.

REFERENCE
1. https://www.business2community.com/infographics/e-commerce-product-return-statistics-trends-infographic-01505394#jGxXJideLqeFqJ1Q.99